Almost 3 years ago I bought a teapot for my sister Pam in this shop in Covent Garden. It was appealing to me because the teapot was in the shape of a dog, which looked a lot like Pam's fantastic Cookie. Sadly, despite my instructions to label my luggage "handle with care," someone was a little rough with one bag of mine. It happened to have the teapot in it. The spout, or dog's head, was decapitated. I still haven't fixed it. Sorry, Pam.